Refund policy

We have a 7-day return policy, which means you can request a return within 7 days of receiving your item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@xcixcollective.com.  

If your return is accepted, we will send instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@xcixcollective.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned (such as hair accessories, jewelry, and hats).

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.  Approved refunds will automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 14 business days have passed since we’ve approved your return, please contact us at support@xcixcollective.com.